CANCELLATION,RETURNS AND REFUNDS
How It Works
We pack our products with a lot of care and love so that it reaches our customers safely. In the unlikely event that your merchandise arrives damaged, please send us recorded video and photo of the damaged product and box while unboxing within 24 hours of receiving your order. We will resolve this immediately for you.
We would require the returned items to have their original packing. The merchandise must be unused and in the same condition that you received it. We would also require all original papers to be returned with the product.
We ship several thousand parcels a day and a missing products or theft in transit is extremely rare. In case you feel your parcel has been tampered with, please reach out to the Aza homes team on email/WhatsApp as soon as possible and take a video before opening your box. In case you receive an SMS stating the order has been delivered and you have in fact not received the parcel, please reach out to the Aza homes team within 24 hours of receiving the successful delivery email/SMS.
Aza homes uses 3rd party courier services and is not liable for delays in shipping. We share approximate number of days required for delivery. We also extend the best support possible to ensure that the products reach customers as soon as possible. For any time-sensitive orders, please reach out to customer team to find out more.
Orders cannot be cancelled/altered after 4 hours of placing the order. Once an order is packed/shipped.
Once returns are received by us and clear our quality checks, you will receive store credit/voucher which you will be able to redeem in your next purchase. The voucher can be use anytime in the next 3 months without any limitations.
We aim to process all disputes very amicably. This is because we want the best for you home. In case there are any disputes which are not resolved despite out best efforts, the jurisdiction for the disputes shall be UP, India.
For our products which are artisanal and hand-made, there might be slight differences in texture, color and size. These natural aberrations are not considered a defect. We would urge our lovely customers to consider that for such products, the artisans are making each piece individually - the variations add uniqueness to each product.
All returns and quality checks are subject to the discretion of Aza Homes but rest assured, we want the Best for you
For any other questions or clarifications, please reach out to the Aza Homes Care team at firstname.lastname@example.org